Refund & Cancellation Policy

Overview

We at ClinicSpots aim to provide a seamless experience for online doctor consultations. We understand unforeseen events may require rescheduling. This policy applies to video consultations booked on the official ClinicSpots website. Please note that ClinicSpots is not an aggregator for physical clinic appointments. Our goal is to offer patients a hassle‑free rescheduling experience for online consultations.

Payment

Patients may pay using UPI, Internet Banking, NEFT, Bank Transfer, Debit/Credit Cards, or other payment aggregators. Once redirected to the payment gateway, it is deemed that you agree to the terms and conditions for ClinicSpots video consultations. Patients are responsible for entering correct payment details and ClinicSpots is not responsible for incomplete or inaccurate information entered on payment gateways or aggregators. Financial data is protected under ClinicSpots’ Privacy Policy and is not shared with third parties without the account holder’s consent. ClinicSpots is not liable for rejection of unauthorized payment requests by a bank, payment gateway, or aggregator. Payments from illegal or suspicious accounts are not eligible for refunds. ClinicSpots does not charge additional fees for booking physical in‑clinic appointments. For such bookings, patients must coordinate directly with the doctor or clinic for rescheduling.

Refund

1. Rescheduling Appointment

Patients may reschedule appointments booked on our platform. A maximum of 3 reschedules per doctor is permitted, and rescheduling must be done at least 24 hours before the appointment time. A no‑show without prior notice is not eligible for a refund.

2. Refund Policy

If the doctor does not show up without prior notice to the patient or ClinicSpots, the patient is eligible for a refund of 80% of the consultation fee. If the patient cancels within the prescribed timeframe and notifies the doctor accordingly, they are eligible for a refund of 80% of the consultation fee. Once initiated, refunds are typically credited to the bank account within 5–7 working days.