I understand that experiencing painful neck and shoulder cramps can be quite distressing. These symptoms may stem from muscle strain, poor posture, or stress. Ensuring you receive the appropriate care to address these issues is important. I would recommend that you arrange a consultation with a specialist, who can perform a thorough assessment and suggest effective treatments, like physical therapy, lifestyle changes, or alternative therapies. Your comfort and relief are priorities, so please take the next step by scheduling an appointment with your physiotherapist.